What we collect
We collect certain information or data about you when you use Declutter Therapy and Breda Stack is the Data Collector.
- questions, queries or feedback you leave, including your email address, if you contact Declutter Therapy
- your first name and email address when you sign up to receive information on The Declutter Academy professional training course, and
- how you use our emails – for example whether you open them and which links you click on, your IP address, and
- details of which version of web browser you used as well as information on how you use the site, by using cookies and page tagging techniques
- your personal details if you register for any of our online training courses so we can communicate with you
This data can be viewed by authorised people in Declutter Therapy and our suppliers, to:
- improve the site by monitoring how you use it
- gather feedback to improve our services, for example our email alerts
- respond to any feedback you send us.
Individuals and organisations interested in the information, services and products of Declutter Therapy will be using this site. Service is not offered to those under 16, although they may access site.
Users of Declutter Therapy will be communicated with via email.
Where your information is stored
This website is hosted by Little Blue Studio in the EEA. The website and its data are located in the EEA.
We store your information on secure servers in the European Economic Area (EEA) wherever possible. Some of our suppliers are based outside the EEA and therefore your information may be accessed outside the EEA. We have strict controls over how and why your information can be accessed.
When you sign up to our email alerts
We use Aweber for our email alerts.
Aweber has staff based outside the EEA, and stores your data in the USA. Aweber is certified under the EU-US Privacy Shield framework. When you sign up to our email alerts, you agree to your data being stored in this way.
As a subscriber to our email alerts, we may contact you from time to time to ask for your feedback on how to improve our email alert service.
We will continue to send you email updates about opening dates for The Declutter Academy registration until you tell us not to or use the Unsubscribe option on any of our emails.
When you register for The Declutter Academy or Declutter Your Wardrobe and Home or Understand Hoarding online courses
When you register for The Declutter Academy or Declutter Your Wardrobe and Home or Understand Hoarding Members’ Area, we hold your name, email address, postal address and Members’ Area username on a spreadsheet. Note we do not have access to your Members’ Area password.
We hold this information to send you your Declutter Therapy book, regulate your Members’ Area account and email you as appropriate about any Support updates or answers to your queries or other updates on The Declutter Academy or Declutter Your Wardrobe and Home or Understand Hoarding online courses.
Please note that we use Stripe and PayPal as our third-party payment provider for our one-off and monthly payments on The Declutter Academy online training and our one-off payments on Declutter Your Wardrobe and Home online course, Understand Hoarding online support tool and Declutter Therapy book-and-DVD set. Your payment details are securely encrypted in line with GDPR regulations on these systems and we cannot access any of your payment details. The processes and systems we use for storing your personal information are secure and meet the requirements of this regulation.
Keeping your information secure
We have procedures and security features in place to keep your information is secure once we receive it. This is detailed in our Data Protection and Security Policy.
Disclosing your information
You can find out what information we hold about you, and ask us not to use any of the information we collect.
If you’ve signed up for email alerts, you can easily unsubscribe at any time by clicking the Unsubscribe link at the bottom of any of our emails.
If you’ve registered for The Declutter Academy or Declutter Your Wardrobe and Home or Understand Hoarding Members’ Areas via Declutter Therapy you can request your personal information be removed from our systems and we will delete all your records from our systems. (Please note you will no longer be able to access the Members’ Area or will receive any information, updates or support on your online training.)
Declutter Therapy operates under Breda Stack T/A LifeStyle Coach and owned by Breda Stack based at 37 The Forts, Dooradoyle, Limerick, Ireland.